Distance Selling Regulations - also known at the Right of Withdrawal.

In some circumstances, the customer, under the Distance Selling Regulations, may have the right to terminate their contract (purchase) within 14 days of ordering, and in this case a full refund will be given.

There are however some exceptions to this:

If the item cost less than £42

If the item is a bespoke commission

Further information can be obtained from www.hmrc.gov.uk

Our reputation here at Serendipity Glass Design is extremely important to us and we will ALWAYS try to work with our customers to resolve any dissatisfaction or complaint. In the unlikely event of goods developing a fault in the future, we will always work with the customer to rectify this, above and beyond the basic requirements of HMRC.